Support

Public product support

Support Scope

Use /support/request where currently available, or the published info@ikanisa.com support contact, for product, privacy, security and access-to-public-knowledge questions. The accountable support owner is Jean Bosco. Submit only the minimum necessary message; do not send case files, medical records, identity documents, credentials or tokens. A support message is distinct from public knowledge queries and authentication records and may be retained to handle the request.

No Emergency Or Legal-Action Service

Support is not emergency legal advice, representation, arranged help, court/regulator contact, filing, service, payment or STR/SAR/goAML submission. Public urgency information does not guarantee a response or arrange assistance. No reviewer appointment or professional approval is required to use ordinary public tools.

Support Outcomes

Report a request as received only from an actual acknowledgement. A support or routing response does not grant services, change case records, approve legal work or deliver an artifact externally. Describe unknown outcomes plainly rather than infer delivery or completion.

Response Targets

The existing operator response targets are an initial human response within two business days for general product requests and within one business day for privacy, security, OpenAI-review or urgent legal-risk requests. These are targets, not observed delivery, service grants or emergency guarantees. Jean Bosco retains support and escalation ownership unless a documented delegate is appointed.

Professional boundary

Public Malta and EU knowledge, sources, templates and workflow assistance through Codex and ChatGPT. The host handles user context, reasoning and generated files; Legal-MT does not maintain a client case-file store or receive user attachments. No client-facing web portal, certified legal opinion, filing, authority contact, STR/SAR, payment processing or external delivery.

Policy pack

Delivery surface: Public Codex and ChatGPT plugin/MCP; no public web user portal. Public web user portal: none.